Privacy Policy 10cuci

Introduction and Scope of Policy

This Privacy Policy is issued by 10cuci ("we", "our platform") and applies to all users who register, browse or use the services provided through the website 10cuci.org. By accessing or using our platform, you agree to be bound by the terms set out in this policy.

This policy describes the types of personal information we collect from you, the purposes for which it is collected, how that information is processed and protected, and the rights you have in relation to your personal data. We encourage you to read this document carefully before registering as a member or providing any personal information to us.

Personal Information We Collect

In the process of registering and using the 10cuci platform, we collect several categories of personal information required for legitimate and specific purposes. We do not collect information beyond what is necessary.

Information you provide directly:

• Full name as stated on your identity card (MyKad)
• Identity card number (MyKad) or passport number for identity verification purposes
• Email address and mobile phone number
• Bank account number or e-wallet details for deposit and withdrawal purposes
• Account password (stored in encrypted form and cannot be read by any of our staff)
• Information you provide when contacting customer support

Information collected automatically:

• IP address and device information used to access the platform
• Browser and operating system data
• Records of game activity, bets, deposits and withdrawals
• Cookie data and similar tracking technologies
• Date and time of access and pages visited

Purpose of Personal Information Use

10cuci uses personal information collected for the following purposes only, with no other undisclosed use:

• Account management: Creating, verifying and maintaining your account as a registered member of our platform.
• Identity verification (KYC): Ensuring you meet the minimum age requirement of 21 years and comply with our international licensing requirements.
• Transaction processing: Facilitating deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency, and processing withdrawals within 5–30 minutes.
• Fraud prevention: Detecting and preventing suspicious activity, fraud or the use of multiple accounts that breach the terms of service.
• Customer support: Providing assistance via 24/7 live chat and email in Malay and English.
• Legal compliance: Meeting the reporting and compliance obligations set by our licensing authority.
• Responsible gambling: Monitoring play patterns to identify users who may need responsible gambling support.
• Service improvement: Analysing aggregated and anonymised usage data to improve the user experience on our platform.

Sharing Information with Third Parties

10cuci does not sell, rent or trade your personal information to any third party for commercial marketing purposes. However, in the limited circumstances set out below, we may share your information:

• Payment service providers: Payment gateway providers that process your financial transactions, subject to strict confidentiality agreements.
• Game software providers: Game development companies that require game session information for technical functions only.
• Legal requirements: When required by law, court order or direction from a competent authority.
• Financial crime prevention: When there is an obligation to report suspicious activity to the relevant authorities.

Cookies and Tracking Technologies

The 10cuci website uses cookies and similar technologies to improve the user experience, maintain login session security and understand how users interact with our platform.

Types of cookies we use:

• Essential Cookies: Required for basic website functions such as login sessions and security. These cookies cannot be disabled.
• Functional Cookies: Store your preferences such as interface language and display settings to provide a more personalised experience.
• Analytics Cookies: Help us understand aggregated usage patterns for the purpose of improving the platform. This data is processed anonymously.

You can manage or disable non-essential cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of some parts of our platform.

Security and Data Protection

We implement various technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.

• Data encryption during transmission using 256-bit TLS/SSL protocol
• Password storage in irreversible hashed form
• Strict internal access controls — only authorised staff may access sensitive data
• Continuous system security monitoring to detect any threats or intrusion attempts
• Regular security audits by qualified third parties
• Clear incident response procedures in the event of any data breach

Your Rights Regarding Personal Data

As a 10cuci platform user, you have certain rights in relation to your personal information. We are committed to facilitating the exercise of these rights in a straightforward manner and without any unreasonable charges.

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right of Rectification: If you find any information that is inaccurate or incomplete, you have the right to request that we correct it.
• Right of Erasure: In certain circumstances and subject to legal requirements, you may request the deletion of your personal data.
• Right to Object: You may object to the processing of your data for specific purposes, including for marketing communications.
• Right of Restriction: You may request that we limit the processing of your data in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another provider.

To exercise any of the above rights, please contact our customer support team via 24/7 live chat or by email at [email protected]. We will process your request within a reasonable timeframe.

Underage User Accounts

10cuci is an online gambling platform permitted only for users aged 21 and above. We do not accept registrations from individuals below this age limit.

As part of the identity verification (KYC) process, we will verify your age at registration. Any account found to belong to an underage user will be terminated immediately and any balance in that account will be handled in accordance with the procedures set out by our international licensing guidelines.

If you become aware that someone under the age of 21 has registered or attempted to use our platform, please contact us immediately at [email protected] or via our 24/7 live chat.

Cross-Border Data Transfers

As 10cuci operates under international licensing, your personal information may be processed or stored on servers located outside Malaysia. Any such data transfer will be carried out with adequate protection guarantees, including standard data transfer agreements or other recognised mechanisms.

We ensure that all cross-border data transfers meet appropriate data protection standards and that receiving parties are bound by equivalent confidentiality and security obligations.

Privacy Policy Updates

10cuci reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements or changes in the technology we use.

Any material changes to this policy will be communicated to you via the email registered to your account, or through a clear notice on our website, at least 14 days before the changes take effect. Your continued use of our platform after such notice will be considered your acceptance of the updated version of the policy.

The "Last Updated" date shown at the top of this document indicates when this policy was last reviewed. We encourage you to check this page from time to time to stay informed about how we manage your personal information.